Frequently Asked Questions and Rental Policies
Shown below are our rental policies and your frequently asked questions. If you don’t see your question below, send us a message, call or text us at 503-707-5787, as we’d be happy to answer any questions you might have.
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Our warehouse and showroom hours are by appointment only.
We’ve priced each piece individually allowing you to mix and match furniture, upholstered seating and tabletop decor. Our rates are assessed “per event”, which we consider to be a maximum of 72 hours, allowing for a day of delivery and setup, a full day for the event and a day for take-down and return. If you need the items longer than 72 hours, longer-term rates are available upon request, but you’ll need to let us know in advance as late returns are subject to additional charges. Unless you have confirmed your order, prices are subject to change at anytime.
Yes, due to the nature of the items in our inventory, all orders require a security and damage deposit equal to up to 25% of your rental order. Upon safe return and thorough inspection of your order, this deposit is fully refunded.
Delivery fees assume the rental items are being placed in a level area within 50 feet from the delivery vehicle. Additional labor fees may be assessed for delivery or pick-up of orders that are further than 50 feet from the delivery vehicle, involve carrying items up or down stairs, or require substantial time or effort at time of delivery or pick-up.
At the time of pick-up, all rental items must be dismantled and placed in the same central location in which it was delivered unless you’ve made other arrangements with us prior to your event. Items not ready for pick-up when scheduled will be subject to additional hourly fees.
If will-call rental items are not picked up within the timeframe noted on your invoice, and arrangements have not been made in advance, a $75.00 off-hour/reschedule surcharge will be assessed.
All other items should be returned clean to avoid a cleaning fee, which may include professional cleaning fees on upholstered items and/or re-painting fees on chalkboards where liquid chalk has been used. Fees vary depending on extent of cleaning required but typically equal 50% of the rental rate (upholstered seating cleaning fees may be more).
Damaged or missing items must be reported prior to the event or the items are considered received and in good condition.
Also, antique mason jars are not meant to drink out of as they are not sanitized and may have rough edges around the rim making them unsuitable for drinking. We do carry new mason jars or vintage colored glass as an alternative.