Frequently Asked Questions and Rental Policies
Shown below are our rental policies and your frequently asked questions. If you don’t see your question below, send us a message, call or text us at 503-707-5787, as we’d be happy to answer any questions you might have.
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Our warehouse and showroom hours are by appointment only.
Delivery fees assume the rental items are being delivered to a level area within 50 feet from the delivery vehicle. Additional labor fees may be assessed for delivery or pick-up of orders that are further than 50’ from the delivery vehicle, involve carrying the items up or down stairs, or require substantial time or effort when delivering or picking-up.
At the time of pickup, all rental items must be broken down and placed in the same central location in which it was delivered unless other arrangements are made prior to your event. Items not ready for pickup when scheduled will be subject to additional hourly fees.
If will-call Rental Items are not picked up within the timeframe noted on the Invoice, and arrangements have not been made in advance, a $30.00 off-hour/reschedule surcharge will be assessed.
All other items should be returned clean to avoid a cleaning fee, which may include professional cleaning fees on upholstered items and/or re-painting fees on chalkboards where liquid chalk has been used. Fees vary depending on extent of cleaning required.
Damaged or missing items must be reported prior to the event or the items will be considered received and in good condition.
Also, antique mason jars are not meant to drink out of as they are not sanitized and may have rough edges around the rim making them unsuitable for drinking. We do carry new mason jars or vintage colored glass as an alternative.