Frequently Asked Questions and Rental Policies

Shown below are our rental policies and your frequently asked questions.  If you don’t see your question below, send us a message or call us at 503-388-9086, as we’d be happy to answer any questions you might have.

(click the below titles to expand each section)

What are your showroom hours?

Our studio is open as follows:

WINTER (2013/2014): October 1st – June 1st

Monday and Friday 10:00am – 2:00pm
All other hours by appointment

SUMMER (2014): June 2nd – September 30th

Monday, Thursday, Friday 9:00am – 4:00pm
All other hours by appointment

Do I need to make an appointment to visit your studio?
To stop in and view items in our inventory, no appointment is needed during our regular business hours. If you prefer to make an appointment, call or contact us at 503-388-9086.
How are your items priced?
Each piece is priced individually allowing you to mix and match furniture, upholstered seating and tabletop decor. Our rates are assessed “per event”, which we consider to be a maximum of 72 hours, allowing for a day of delivery and setup, a full day for the event and a day for take-down and return. Longer-term rates are available upon request. Late returns are subject to additional charges. Unless you have confirmed your order, prices are subject to change at anytime.
Is there a minimum order?
Will-call orders are subject to a $100 minimum order and deliveries are subject to a $350 minimum order.
How far in advance should I reserve items?
Early reservations ensure availability and provide enough time for us to prepare, package, and double check your order before delivery or your will-call date. If your event is during our busy season from May to October, we recommend reserving at least six months in advance for best availability.
How do I reserve items in your inventory?
To reserve, browse through our InventoryComplete our reservation form with the list of items you wish to rent, along with the quantity, and your event date. Once we receive your reservation request and confirm availability, we will email you our client agreement and electronic invoice with a link to pay via credit/debit card. If items requested on your order are not available, we will contact you to discuss alternatives.
Do I need to put anything down to reserve my items?
A 50% non-refundable retainer is required to reserve your requested items. Final payment is processed 30 days prior to your event date via the credit card on file. If you’re ready to place an order, call or contact us.
Do you offer delivery?
We offer delivery within the greater Portland area including Vancouver, Hood River and the Oregon Coast with a minimum order of $350. Charges for delivery are determined by location and do not include setup and teardown of your event.

Delivery fees assume the rental items are being delivered to a level area within 50 feet from the delivery vehicle. Additional labor fees may be assessed for delivery or pick-up of orders that are further than 50’ from the delivery vehicle, involve carrying the items up or down stairs, or require substantial time or effort when delivering or picking-up.

At the time of pickup, all rental items must be broken down and placed in the same central location in which it was delivered unless other arrangements are made prior to your event. Items not ready for pickup when scheduled will be subject to additional hourly fees.

Can my order be picked up from your studio?
Yes, if you have proper transportation for your order, you or a designate may pick up your rental from our studio at 6635 N Baltimore Ave., Suite 218, Portland, OR 97203 (directions to our studio can be found here). Your order will be packed and ready, we simply ask that you return all original packaging materials such as totes, mason jar boxes and bubble wrap or a replacement fee will be assessed. Be prepared to load your own vehicle, although we will have staff onsite to help assist in getting items to your vehicle.

If will-call Rental Items are not picked up within the timeframe noted on the Invoice, and arrangements have not been made in advance, a $25.00 off-hour/reschedule surcharge will be assessed.

Will you set up my rental items?
Yes, we offer setup and teardown and styling services for an additional charge.
Can I change my order after my initial request?
We know that you may have changes to your order, especially if reserving early. Should you wish to cancel a portion of your rental items or make substitutions, the total fee shall not decrease by more than 20% of your total rental fees. There are no refunds for cancellations of items made less than 30 days prior to your event date. Keep in mind that our rentals are one-of-a-kind and may not be available for your date.
What type of chalk do you recommend using on your chalkboards?
We recommend plain ol’ chalk vs. liquid or wet erase chalk on our chalkboards. Should you use liquid/wet erase chalk, know that it may not easily come off and repainting charges will apply. You can also purchase chalk pencils from any major arts store such as from Columbia Art & Drafting Supply. For your convenience, we do provide 1 piece of chalk with each chalkboard order.
Do items need to be returned clean?
All serving ware, dessert trays and pedestals, and  dinner and drinkwear come to you clean, sterilized and ready to use. For sanitary reasons, we ask that all dishware and food service items be rinsed free of food immediately after use and packed in their original containers.

All other items should be returned clean to avoid a cleaning fee, which may include professional cleaning fees on upholstered items and/or re-painting fees on chalkboards where liquid chalk has been used. Fees vary depending on extent of cleaning required.

What are the charges if we break something?
The customer is responsible for items from the time of delivery until the time of pick-up. In the case of will call items, the customer is responsible from the time of pick-up until the time of return. Please ensure that items are secure at all times and protected from the weather. We charge for broken, damaged or missing items including missing equipment such as totes, containers and moving supplies. Fee’s for non-repairable or unreturned items will be assessed on a case-by-case basis and are charged to the credit card on file. Replacement fees vary according to each item and are available upon request and may be obtained prior to renting.

Damaged or missing items must be reported prior to the event or the items will be considered received and in good condition.

Can candles be used in antique mason jars?
Unfortunately, no. Due to the antique and vintage nature of these mason jars, they cannot handle the type of heat a candle gives off and they will explode.

Also, antique mason jars are not meant to drink out of as they are not sanitized and may have rough edges around the rim making them unsuitable for drinking. We do carry new mason jars or vintage colored glass as an alternative.

Do you purchase items from the public?
We are always on the hunt for new pieces to add to our inventory. If you have any vintage, antique, rustic, industrial or retro items you no longer need, we’d be happy to take a look to see if it would be a right fit for our inventory. You may send us photos of the items you wish to sell, or bring them in with you during our normal business hours.